Refund policy

1. Overview
At Anvyx.com, operated by Anvyx Group LLC, we want you to be satisfied with your purchase. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.

2. Return Window

  • You have 15 days from the date of delivery to request a return.
  • After 15 days, we unfortunately cannot offer a refund or exchange.

3. Eligibility for Returns
To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

4. Non-Returnable Items
The following items are not eligible for return:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made products
  • Perishable goods (if applicable)

5. Return Process
To initiate a return:

  1. Email us at info@anvyx.com within 15 days of delivery
  2. Provide your order number and reason for return
  3. Once approved, we will provide return instructions

Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 5–10 business days.
  • Shipping costs are non-refundable unless the return is due to our error.

7. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.
  • To request an exchange, contact us at info@anvyx.com.

8. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery
  • Include photos and your order details
  • We will arrange a replacement or full refund at no additional cost

9. Late or Missing Refunds
If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card company or payment provider
  • If the issue persists, contact us at info@anvyx.com

10. Contact Information
Anvyx Group LLC
30 N Gould St Ste R
Sheridan, WY 82801
Email: info@anvyx.com